Supplier Standards

The MWT Reviewed badge appears on supplier profiles and listing cards when a supplier has completed MWT’s review process. It signals that:

• MWT has personally reviewed the supplier's portfolio, credentials, or venue details
• The supplier's declared instruments, genres, services, or specifications have been assessed
• Contact details and booking responsiveness have been confirmed
• The supplier has agreed to MWT's conduct and booking obligations
• For teachers working with children: DBS status has been verified

MWT is not a government body, accreditation authority, or formal licensing organisation. The MWT Reviewed badge does not represent:

• A government licence or official certification
• An ongoing or continuous monitoring programme — review is completed at the point of onboarding; MWT relies on client feedback and booking history thereafter
• A guarantee of suitability for every specific event type — clients are responsible for assessing whether a supplier meets their specific requirements
• A formal DBS Disclosure and Barring Service check issued by HM Government — MWT confirms that a DBS check has been obtained and is current, but does not issue DBS certificates
• Membership of any professional body (e.g. the Musicians’ Union or ISM), unless separately declared by the supplier
• Insurance coverage — see our Insurance & Liability page for details

The initial review is a quality gate, not the end of the process. MWT monitors supplier quality through:

• Client feedback after completed bookings
• Booking completion rate — suppliers who frequently cancel or no-show are reviewed
• Response rate to offer invitations — slow or non-responsive suppliers may be deprioritised for future offers
• Direct reports from clients — if a supplier behaves inappropriately or does not meet basic professional standards, we investigate

Suppliers who fall below MWT’s standards may have their account paused, suspended, or archived. Clients will always be offered a replacement or refund if a confirmed supplier is removed before their booking is completed.

MWT takes the safety of children and vulnerable adults seriously. For any booking that involves direct, unsupervised access to under-18s — particularly music lessons — MWT requires:

• The teacher holds a current Enhanced DBS certificate (issued within the last 3 years)
• The DBS status is confirmed by MWT before the first session is arranged
• Any safeguarding concerns are reported immediately (see our Safeguarding Policy)

MWT follows the principles of the Keeping Children Safe in Education 2023 guidance and Working Together to Safeguard Children 2023 as far as they apply to an independent music booking platform.

If you have a safeguarding concern, contact us immediately at admin@temmykeys.com. For immediate risk of harm, call 999. See our full Safeguarding Policy.

If you have experienced unprofessional conduct, dishonest representation, or safeguarding concerns relating to an MWT supplier, please contact us immediately:

All reports are treated in confidence and investigated. We will acknowledge your report within 2 working days and advise on next steps. If your concern relates to an active booking, we will pause the booking pending investigation.