Music With Temmykeys is a managed booking service. Read this page to understand exactly what happens after you submit an enquiry, with no surprises.
1. You submit an enquiry
Your form reaches the MWT team. This is not a confirmed booking, it is an enquiry. No payment is taken and no commitment is made at this stage.
2. We review and confirm availability
We check supplier availability and confirm that the request can be fulfilled. This normally happens within 1 business day. We may contact you with questions or alternative options.
3. Pricing is agreed with you
We contact you directly with confirmed pricing for your event. You are under no obligation to proceed. Pricing shown on listings is an estimate. Final pricing is confirmed before any payment is requested.
4. Deposit invoice
If you agree to proceed, we send a deposit invoice. Payment of the deposit secures your booking date and supplier. No deposit is taken before you confirm you want to proceed.
5. Booking confirmed
Once the deposit is paid, your booking is confirmed. We coordinate all logistics with the supplier. You will receive a confirmation with key details.
6. Final payment
Any remaining balance is due closer to the event date, as agreed with us at the time of confirmation.
Listing pages do not show a price. We quote each booking individually, because the cost depends on:
Every booking includes a coordination fee. That covers arranging the booking, checking the supplier is right for it, and sorting out the practical details.
You will always be told the full, final price before any invoice is raised. You are never charged without your explicit agreement.
A deposit is required to secure a confirmed booking. The deposit amount is agreed with you before any payment is taken. It is not applied automatically.
Deposits are non-refundable unless we or the supplier cancel the booking. If we or the supplier, you will be offered a full refund of any deposit paid.
Deposit terms for lesson packages and room hire bookings may differ. We will confirm the specific terms for your booking before you pay.
If you need to cancel a confirmed booking, contact us as soon as possible at admin@temmykeys.com.
Cancellation policy (including whether the deposit is refundable) depends on how far in advance the cancellation is made and the supplier's own terms. We will confirm the applicable terms at the time of cancellation.
Submitting an enquiry form does not constitute a confirmed booking and can be withdrawn at any time before a deposit is paid, with no cancellation fee applies.
All suppliers on the platform are reviewed by our team before being listed. Suppliers are not available for direct contact through the platform. All communication is coordinated by us.
For bookings involving children or young people (e.g. music lessons), we will confirm appropriate safeguarding checks are in place before arranging any contact between the teacher and student.
Questions about a booking?
Our team is happy to clarify anything before you commit. Contact us before submitting your form if you have specific requirements or questions.
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